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Home / Support
Answers, and a person when you need one
Documentation for the platform, answers to the questions we get most often, and a way to reach an engineer rather than a queue.
Support
Common questions
How do I get support?
Through the portal, or by email. Paid plans include a named contact and a response time in writing.
Is there documentation?
Yes, covering the API, the CLI and each service in the catalogue.
What are your response times?
Stated in your agreement. Priority one response is measured in minutes, not days.
Do you help with migrations?
Yes. Larger migrations are handled as a small piece of design work rather than left to you.
Can I talk to the engineers who built it?
On design and build work, yes. That is the point of a named team.
Where does my data sit?
In our Tier 4 facility, with residency evidence if your regulator asks.
How do I report a security issue?
Email us directly. We will acknowledge within one business day.
Do you have a status page?
Yes, linked from the portal, with incident history kept public.
Get in touch
Three ways to reach us
Portal
Raise a ticket from inside your account, with the context already attached.
contact@tech4biz.io, monitored during business hours in IST.
Named contact
On managed and retained plans, a person rather than an inbox.
Next step
Tell us what you are building and we will tell you what it needs.
An hour with our engineers, no charge. Bring a floor plan, a workload, or just the problem.