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Home / Data centre / Operate
Somebody watching it, under a service level
Monitoring, incident response, patching, capacity and compliance evidence, on a written service level with a named service manager.
What it is
Operate, in plain terms
Monitoring, incident response, patching, capacity and compliance evidence, on a written service level with a named service manager.
Monitoring and response
Round-the-clock cover with defined response times.
Patching and upgrades
On a window you choose, with rollback planned.
Capacity
Headroom tracked so the next phase is a decision, not a surprise.
Compliance evidence
Collected continuously rather than assembled the week before an audit.
How it works
Operate, in plain terms
- 01It is watchedRound the clock, with alerts that reach a person
- 02Problems get a responseWithin times written into the agreement
- 03It is kept currentPatching and upgrades on your window
- 04Evidence accumulatesReady for your auditors rather than assembled for them
In the field
Operate on site
Photographs from halls we have worked in.
Detail
What is included
| Cover | Business hours or round the clock, priced accordingly. |
|---|---|
| Response | Priority one response times stated in the agreement. |
| Reviews | Monthly or quarterly service review with a named manager. |
| Evidence | Continuous collection, packaged for your auditors. |
| Term | Multi-year, with an annual uplift stated up front. |
Watch
Watch: operate
Watch
FILMFilm Operate walkthrough · 1:45
Support
Common questions
Do you take on the construction?↓
Not the civil work. We do the engineering design, commissioning and the platform layer alongside whoever is building.
Can you work on a hall that is already running?↓
Yes. The scope shifts from drawings to the estate as built.
Who owns the outcome?↓
You do. We are the engineering team behind it.
Next step
Tell us what you are building and we will tell you what it needs.
An hour with our engineers, no charge. Bring a floor plan, a workload, or just the problem.